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Asociacioni i Institucioneve Mikrofinanciare të Kosovës

Coordination

AMIK coordinates activities such as joint trainings, exchange visits between other established MFIs in the Region, and other activities and events as requested by the member institutions.

Based on the assessment of needs, AMIK and members in cooperation with partners such as EFSE, World Bank Group, KfW, EBRD, EC, USAID and other active partners in Kosovo organize trainings and events that bring added value to members and participants.

AMIK also organizes specific trainings in cooperation with specialized Kosovo Institutions such as TAK, FIU etc.

“Sales Skills” Training
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“Sales Skills” Training

From 19 to 22 September 2017, was held the “Sales Skills” Training organized by AMIK and AIEx. This training, which has been considered as very useful by the participants, is dedicated to customer advisors and other officials in the sales department of participating Microfinance Institutions.

The two-day agenda for the participants in the two groups included the following topics:

  • Strengthening the role of sales agent
  • Understanding the sales process
  • Understanding the purchase process
  • Preparation and planning
  • Effective communication
  • Presentation of the solution
  • Addressing objections
  • Closure of the agreement
  • Personal action planning
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